x2slides

Refund Policy

Refund policy for x2slides
Dec 20, 2025

Introduction

At x2slides, we strive to provide the best AI-powered presentation generation service. This Refund Policy outlines the conditions under which refunds may be issued for purchases made through our website. Please read this policy carefully before making a purchase.

General Refund Policy

Credits purchased on x2slides are generally non-refundable. This policy applies to all purchases made through our website, including but not limited to credit packages and subscription plans processed through our payment system.

We understand that exceptional circumstances may arise, and we evaluate refund requests on a case-by-case basis according to the terms outlined below.

Non-Refundable Situations

Refunds will NOT be issued in the following situations:

  1. Change of Mind

    • If you have used the credits or service normally and simply changed your mind about the purchase
    • If you decide you no longer need the service after the purchase has been completed

  2. Expiration

    • Credits that have not been used within their validity period (if applicable)
    • Expired subscription periods

  3. User Dissatisfaction Without Technical Issues

    • If the service is functioning as described but you are unsatisfied with:
      • The quality of AI-generated presentations (subjective preferences)
      • The style or format of generated slides
      • Features that are clearly described in our service documentation
    • Personal preferences regarding slide layouts, themes, or design elements

  4. Violations of Terms

    • If your account has violated our Terms of Service
    • If you have abused the service or engaged in prohibited activities
    • If you have attempted to manipulate or exploit the credit system

  5. Time Limit Exceeded

    • Refund requests made more than 7 days after the purchase date will not be accepted unless there are exceptional circumstances

Refundable Situations

Refunds may be issued in the following circumstances:

1. Technical Issues

  • Service Unavailability: If x2slides service is consistently unavailable or inaccessible for an extended period (more than 48 consecutive hours) without prior notice
  • Critical Functionality Failures: If core features (URL-to-presentation conversion, PowerPoint export) are completely non-functional
  • Credit Delivery Failures: If purchased credits are not delivered to your account due to system errors on our end

2. Payment Issues

  • Duplicate Charges: If you were charged multiple times for the same purchase
  • Incorrect Amount: If the charged amount differs from the displayed price at the time of purchase
  • Unauthorized Transactions: If you can provide evidence of unauthorized charges to your payment method

3. Special Circumstances

  • Company Error: If we made an error that prevents you from accessing the purchased service or credits
  • Significant Discrepancy: If the actual functionality of the service significantly differs from what was advertised or described on our website

Refund Request Process

To request a refund, please follow these steps:

  1. Contact Support

  2. Provide Required Information

    • Order number or transaction ID
    • Purchase date
    • Payment amount
    • Detailed explanation of the reason for your refund request
    • Supporting evidence (screenshots, error messages, etc.) if applicable

  3. Processing Timeline

    • Acknowledgment: We will acknowledge your request within 1 business day
    • Review: Your request will be reviewed within 2-3 business days
    • Decision: You will receive a decision within 3-5 business days
    • Refund Processing: If approved, refunds will be processed within 5-10 business days

  4. Refund Method

    • Refunds will be issued to the original payment method used for the purchase
    • Processing time may vary depending on your payment provider (typically 5-10 business days after approval)

Partial Refunds

In certain situations, we may offer partial refunds:

  • Partial Usage: If you have used only a portion of your purchased credits and encounter a valid refundable issue, we may refund the unused portion
  • Prorated Refunds: For subscription plans, refunds may be calculated on a prorated basis depending on the time remaining in the billing period

The decision to issue partial refunds is at our sole discretion and will be evaluated based on usage data and the specific circumstances.

Credit Compensation as Alternative

In some cases where a full refund is not warranted but you have experienced service issues, we may offer:

  • Bonus Credits: Additional credits added to your account
  • Extended Validity: Extension of credit expiration dates
  • Service Upgrades: Temporary access to premium features

This alternative is offered at our discretion and aims to maintain customer satisfaction while being fair to our business operations.

Dispute Resolution

If you disagree with our refund decision:

  1. You may request a review of the decision by escalating your case to our senior support team
  2. Provide any additional information or evidence that supports your claim
  3. We will conduct a final review and provide a decision within 5 business days

Our decision after the final review will be considered final. For further dispute resolution, you may refer to the dispute resolution procedures outlined in our Terms of Service.

Fraud Prevention

To protect against fraudulent refund requests:

  • We may request additional verification for refund claims
  • We reserve the right to deny refunds if we suspect fraudulent activity
  • Accounts associated with fraudulent refund requests may be suspended or terminated
  • We maintain records of all transactions and refund requests

Policy Updates

This Refund Policy may be updated from time to time. Changes will be effective immediately upon posting on our website. We will update the "created_at" date at the top of this policy when changes are made.

Significant changes to this policy will be communicated via:

  • Email notification to registered users
  • Prominent notice on our website
  • Update notification when you log into your account

Exceptions and Special Cases

We reserve the right to:

  • Make exceptions to this policy on a case-by-case basis at our sole discretion
  • Offer goodwill refunds in exceptional circumstances
  • Modify this policy to comply with applicable laws and regulations in different jurisdictions

Contact Information

For questions about this Refund Policy or to request a refund, please contact us:

Email: support@x2slides.online Website: x2slides.online

Last Updated: December 20, 2025

By making a purchase on x2slides, you acknowledge that you have read, understood, and agree to this Refund Policy. We appreciate your understanding and thank you for choosing x2slides!